Refund Policy

This Refund Policy explains when and how we refund purchases made on VibeNest. It forms part of, and should be read together with, our Terms of Service and Privacy Policy.

Project Payments boundary. This Policy covers only VibeNest AI credits and hardware subscriptions. It does not govern purchases a buyer may later make inside a user-operated project. The separate Project Payments Refund Preview explains that future responsibility split; the current simulator charges and refunds no real money.

1. Overview

All paid transactions on VibeNest are processed by a licensed third-party payment provider acting as the Merchant of Record on our behalf. The Merchant of Record is the legal seller, issues the receipt, handles applicable sales tax / VAT / GST, and makes the final provider-side decision on refund processing. When VibeNest accepts a refund request under this policy, we submit it to the Merchant of Record for approval and return to the original payment method. Automatic submission by VibeNest does not mean that the provider has already approved or settled the refund.

We offer two kinds of paid products — one-time AI credit packs, and monthly or yearly hardware subscriptions. The rules differ, and are set out below.

2. AI Credits

AI credits are a one-time purchase used to pay for AI-powered features (repository analysis, wiki beautification, SEO generation, translation, and similar operations).

• If no credits from the pack have been spent, you may request a full refund of the pack within 14 days of purchase.
• Once any portion of the pack has been used on an AI operation, the pack as a whole is non-refundable — we cannot partially refund a credit pack because credits are consumed in real time against third-party LLM providers, and we pay those providers for each call.
• Credits do not expire. If you do not want to use them, you may simply leave them on your balance.

3. Hardware Subscriptions

Hardware subscriptions are billed monthly or yearly, according to the period selected at checkout, and provide a server with the RAM, vCPU, and storage included in the selected tier.

• You may request a full refund of your most recent completed monthly or yearly charge within 14 days of that charge. If eligible, the first such request on an account is accepted automatically by VibeNest and submitted to the Merchant of Record. The provider may initially place it in a pending-approval state and remains responsible for provider-side approval and settlement.
• Subsequent refund requests on the same account are reviewed manually by the VibeNest admin team. We reserve the right to refuse a refund where the request pattern indicates abuse — for example, repeatedly deploying, requesting a refund, and redeploying the same workload; using subscriptions to run billing-evading workloads; or any other use inconsistent with the spirit of this policy.
• We do not offer partial or pro-rata refunds for unused time in a paid monthly or yearly period. An ordinary cancellation takes effect at the end of the current paid period, and the attached application may continue to run on its current tier until then.
• Subscriptions auto-renew at the selected monthly or yearly interval until cancelled. You may cancel at any time from your VibeNest billing dashboard or by emailing info@vibenest.net. You are not charged again after the cancellation becomes effective, and the current period is not refunded unless you also qualify under this Section 3.
• An approved refund is different from an ordinary end-of-period cancellation. Only after the Merchant of Record reports the refund as approved, VibeNest cancels the refunded subscription immediately and stops or suspends the application attached to it. A pending or rejected provider decision does not by itself trigger that immediate cancellation.
• Promotional or complimentary subscriptions — for example, the free-trial hardware tier granted to new projects, admin-gifted subscriptions, or time-limited "free months" promotions — are not paid transactions and are therefore not subject to refund under this section. If such a subscription converts to a paid subscription at the end of the promotional period, the ordinary rules above apply to each paid charge from that point on.

4. Statutory Withdrawal Rights (EU / UK / EEA)

If you purchased as a consumer residing in the European Economic Area or the United Kingdom, you have a 14-day statutory right of withdrawal under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK legislation, in addition to any rights granted by this policy. This right is preserved regardless of the commercial rules above.

Note: under Article 16(m) of Directive 2011/83/EU, the statutory right of withdrawal may be lost for digital content whose delivery has begun with your prior express consent and acknowledgement that you thereby lose the right. Where checkout presents an express-consent control for immediate performance, please read it carefully before accepting it. Nothing in this policy assumes that a statutory right has been waived where the consent or acknowledgement required by applicable law was not validly obtained. The commercial rights in Sections 2 and 3 remain available even where a statutory withdrawal right has been lost.

5. Promotional Credits & Bonuses

Welcome credits, promo-code credits, admin-gifted credits, and any other credits not paid for with money are non-refundable and non-transferable. They cannot be converted to cash or to another account. If your account is suspended or terminated for violating our Terms, promotional credits are forfeited.

6. How to Request a Refund

Two routes:

• Open a refund request from your VibeNest billing dashboard.
• Or email info@vibenest.net with subject line [Refund], including:
  • The order ID from your purchase receipt
  • The email address used at checkout
  • Whether the request is for a credit pack or a subscription, and the reason (optional but helpful)

Eligible first hardware-subscription requests are submitted automatically by VibeNest; for requests requiring manual review, we aim to reach our decision within 5 business days. An accepted request is then submitted to our Merchant of Record and may remain pending while the provider reviews it. Only a provider-approved refund is returned to the original payment method. Settlement after approval depends on your card issuer or bank and is typically 5–10 business days.

7. Chargebacks

Please contact us before opening a chargeback or dispute with your bank. The vast majority of refund situations are resolved more quickly through Section 6 than through a chargeback. Opening a chargeback without first contacting us may result in your account being suspended under Terms §10 while the dispute is pending; if the chargeback is upheld despite a refund being available under this policy, we reserve the right to terminate the account.

8. Changes to This Policy

We may update this Refund Policy from time to time. For material changes we will give at least 30 days' advance notice by email or in-app notification before the changes take effect, consistent with Terms §19. Orders placed before the effective date of a change are governed by the policy in force at the time of the order.

9. Contact

Refund questions go to info@vibenest.net. See also our Terms of Service and Privacy Policy.

Individual Entrepreneur Nikita Babenko Vladimir · Reg. No. 87.1393328 (Ministry of Justice of the Republic of Armenia, 12 June 2024) · TIN 75479903 · 1 Myasnikyan Street, Sevan 1501, Gegharkunik Province, Republic of Armenia.